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Disabled access sign at the RCM Disabled access sign at the RCM

What's on / Access

Access information

Visiting the RCM

Disabled parking bays

There are a limited number of disabled parking bays managed by Westminster Borough Council on Prince Consort Road and in the area around the Royal Albert Hall, which are within 175 metres of the RCM. In addition, there are spaces managed by the Royal Borough of Kensington and Chelsea on Exhibition Road, which are within 600 metres of the RCM.

Getting around

Most areas of the main Blomfield Building are accessible by wheelchair users. Disabled toilet facilities are available on the ground and second floors.

Guide and companion dogs

Guide and companion dogs are welcome at the RCM. If you are attending an event with your guide or companion dog, please let us know when you are booking tickets so that we can offer appropriate seating where your dog can remain with you during the performance.

There is a water bowl for assistance dogs at the main reception. Hyde park is also close by.

Emergency evacuation

Disabled refuge areas are situated in strategic locations throughout the RCM. In the event of an evacuation there is a dedicated marshal to check the refuges and take appropriate action to ensure people are taken safely from the building.

Events

The RCM has the facility to accommodate wheelchair users and visitors with guide and companion dogs in our main events venues: the Amaryllis Fleming Concert Hall and the Britten Theatre. Events held in other venues are often accessible too. Our Box Office staff will be able to advise you at the time of booking.

Unfortunately we are unable to offer wheelchair spaces for sale online. If you wish to book one of our dedicated wheelchair spaces in our main venues, please contact the Box Office.

To request alternative format publicity for upcoming events, including large-print programmes, please contact the Box Office.

RCM Box Office

You can contact the Box Office by email at boxoffice@rcm.ac.uk or by phone on 020 7591 4314. Opening hours are Monday – Friday, 10am-4pm.

Amaryllis Fleming Concert Hall

Entrance

The main entrance to the Stalls contains 10 steps. A lift is also available for visitors with limited mobility.

Wheelchair users and people with mobility impairments

There are spaces for wheelchair users and their companions in Stalls rows A and M. Companions will be seated in adjacent seats or as near as possible.

Hearing facility

An induction loop is installed.

Toilets

An accessible WC is located on the ground floor. An additional accessible WC is located on the lower ground floor, which is accessible by lift.

Britten Theatre

Entrance

Step-free entrance is available for all visitors. When you receive assistance at the main entrance, please inform the member of staff that you are visiting the Britten Theatre. You will then be escorted through the building via a step-free route.

Wheelchair users and people with mobility impairments

There are spaces for wheelchair users and their companions in Dress Circle (row A), on the left side of the Auditorium. There are seats which are easy to access in the Dress Circle (rows A and B) for people with limited mobility.

Hearing facility

There is currently no induction loop in the theatre.

Toilets

An accessible WC is located on the foyer level of the Britten Theatre complex.

Performance Hall

Entrance

Situated in the sub-basement and accessible via atrium stairs and lift.

Hearing facility

Assisted listening facility is available on request.

Toilets

Accessible WCs are located on the basement level via lift.

Performance Studio

Entrance

Situated in the basement and accessible via atrium stairs and lift.

Hearing facility

Assisted listening facility is available on request.

Toilets

Accessible WCs are located on the basement level via lift.

Royal College of Music Museum

Entrance

Situated in the basement and accessible via atrium stairs and lift.

Note - assistance is provided for lift access between basement and lower ground floors of the Museum gallery.

Toilets

Accessible WCs are located on the basement level via lift.

Library

Entrance

Situated in the basement and accessible via atrium stairs and lift. 

Toilets

Accessible WCs are located on the basement level via lift.

Café

Entrance

Situated on the ground floor, accessible from the RCM’s main entrance (step-free after using the sesame lift to enter the Prince Consort Road campus).

Toilets

Accessible WCs are located on the ground floor, lower ground and basement levels.

Further information

Please contact the Facilities Team if you require additional assistance during your visit or if you would like further information.

Facilities team

Access and campus facilities enquiries

+44 (0)20 7591 4322

facilitiesstaff@rcm.ac.uk

If you would like the information on this page in an additional format please contact Lynnette Easterbrook, who will be happy to help.

Lynnette Easterbrook

+44 (0)20 7591 4316

lynnette.easterbrook@rcm.ac.uk